Shipping
Our estimated delivery date for your order is based on how quickly we can process your order; verify your shipping address, and the shipping speed and options you choose. Please understand that all delivery times are estimates provided by our shipping carriers. We are not liable for shipping delays beyond our control.
Shipping to Alaska, Hawaii, or APO/FPO Addresses
Standard Shipping Deliveries may take longer--up to 21 days for APO/FPO addresses.
International customers
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
After the Estimated Delivery Date
If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a trackable method will have tracking information emailed to you. Please check this information if available and read through the following options:
Customs, Duties, and Taxes
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Our estimated delivery date for your order is based on how quickly we can process your order; verify your shipping address, and the shipping speed and options you choose. Please understand that all delivery times are estimates provided by our shipping carriers. We are not liable for shipping delays beyond our control.
Shipping to Alaska, Hawaii, or APO/FPO Addresses
Standard Shipping Deliveries may take longer--up to 21 days for APO/FPO addresses.
International customers
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
After the Estimated Delivery Date
If you order does not arrive by the estimated delivery date, it may be lost. Orders shipped via a trackable method will have tracking information emailed to you. Please check this information if available and read through the following options:
- Tracking information indicates the package has been delivered
Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. - Tracking information indicates the package is undeliverable
If the package is being returned to us, or if the address is incorrect, contact customer service for more information on undeliverable packages. - No tracking information available
If you can't locate any tracking or delivery information about your package, please contact us using our customer service email. Please confirm the correct shipping address when writing to us about lost packages.
Customs, Duties, and Taxes
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.